Privacy policy

Information We Collect

At GracefulGrove, we collect information to provide and improve our services. This includes:

  • Personal Information: Name, email address, shipping address, and payment details when you make a purchase.
  • Technical Data: IP address, browser type, device information, and cookies to enhance site functionality.
  • Usage Data: Pages visited, products viewed, and purchase history to personalize your experience.

How We Use Your Information

Your data is used solely for legitimate business purposes, including:

  • Processing orders and delivering products.
  • Providing customer support via [email protected].
  • Improving our website and product offerings based on analytics.
  • Sending transactional communications (e.g., order confirmations).

We do not sell or rent your personal information to third parties.

Data Storage and Security

We implement industry-standard measures to protect your data:

  • Encryption (SSL) for data transmission during transactions.
  • Secure servers with limited access to authorized personnel.
  • Regular security assessments to prevent unauthorized access.

Data is retained only as long as necessary for legal or operational purposes.

Your Rights Under GDPR and CCPA

As required by international regulations, you have the right to:

  • Access, correct, or delete your personal data.
  • Opt-out of data processing for marketing (though we do not engage in promotional marketing).
  • Request data portability or restrict processing.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

Cookies and Tracking

We use cookies to maintain shopping cart sessions and analyze site traffic. You can disable cookies via your browser settings, but this may affect site functionality.

Third-Party Sharing

We share data only with essential service providers (e.g., payment processors and shipping carriers) under strict confidentiality agreements. We do not transfer data internationally unless adequate protection is ensured.

Contact Us

For privacy-related inquiries, email [email protected].