At GracefulGrove, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be in its original condition: unworn, unwashed, and with all tags attached.
• The request must be submitted within 30 days of the delivery date.
• The item must be in its original packaging.

Non-Refundable Items

Certain items are exempt from being returned:

• Items marked as "Final Sale" or "Clearance" at the time of purchase.
• Gift cards.
• Intimate apparel or swimwear for hygiene reasons.

How to Initiate a Return

To start the return process, please contact our support team at [email protected] with the following information:

• Your order number
• The product name and reason for return
• Photos of the item (if applicable)

Once your return is approved, we will provide instructions for shipping the item back to us.

Refund Processing

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to the original payment method within 5-10 business days.
• Shipping costs are non-refundable, unless the return is due to an error on our part.
• You are responsible for return shipping costs unless the item is defective or incorrect.

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

Questions

If you have any questions about our refund policy, please contact us at [email protected].